I have recently begun deploying Spark IM to users in my company and I have run into a problem. The Spark client is able to connect to the Openfire server without issue and it it functions just fine. The problem is, people's clients will revert back to its default state, as if it were just installed. Typically, when someone logs out of or exists Spark, their theme, settings, and credentials remain unchanged, as you would expect.
Yesterday I set the Spark client up for approximately 10 people and it appears that only one out of those 10 is currently online, which is a telltale sign that their clients have been reset because I had configured their clients to launch on startup and automatically login.
Google hasn't helped me, so here I am. Is there a known issue where the Spark client resets to a default state?
Thanks,
More Information:
Spark version: 2.8.1
Operating System: Windows 7
LDAP synchronization with Active Directory
More Details:
To users affected, there is no Spark folder in \AppData\Roaming\. When Spark is launched, the folder is created and empty.
It looks like I've isolated the issue. The issue is that, for whatever reason, the Spark folder located in \AppData\Roaming\ is getting deleted. I currently have no idea what could be causing this, but this is a good find nonetheless.