Hello every body.
I'm new to this forum and i have some questions, hope u guys can help me:
1. Me and my co-workers using Spark 2.6.3 at work. Recently when someone in my buddy list chat with me or when i hover my mouse to their name in buddy list window, it will freezing my Spark client, and i have to End Spark via Task Manager and re-login. It happens too when i chat with some other people (when i chat with them, their Spark client freezing). Temporary solution for my co-workers -who get spark freezing when i chatting with them- is reinstall Spark, downgrade from version 2.6.3 to 2.5.8. So what is the rootcause for this? and is there a way to fix?
Some information about our pc: Window 7 SP2 32 bit - Spark client 2.6.3 (or 2.5.8)
2. If i update my Spark client (current 2.6.3) to newest version (2.7.1?) by this steps: uninstall 2.6.3 then install 2.7.1 version, will i loss my history chat log? Is there a way to keep it? I have lost my history log before when i downgrade from 2.6.3 to 2.5.8 so yeah...
3. Some people in my buddy list always have "Not online" status (like 99% of the time), although they set their status to "online", no matter how many time they re-login or reinstall Spark. They can chat still but they are unable to receive group broadcast messenger or files sending via Spark. What is the rootcause for this? and what we need to do to fix it?
4. Is there a way to auto-edit the history chat log so i can make it "easier" to read? (sorry im not good at editing)
Current chat log:
<message>
<to>A@im.vpb.com.vn/Spark 2.6.3</to>
<from>B@im.vpb.com.vn/Spark 2.6.3</from>
<body>=(</body>
<date>2015-08-17 10:33:42.685 ICT</date>
</message>
<message>
<to>B@im.vpb.com.vn/Spark 2.6.3</to>
<from>A@im.vpb.com.vn/Spark 2.6.3</from>
<body>hì</body>
<date>2015-08-17 10:34:12.504 ICT</date>
</message>
...
Expect:
2015-08-17 10:33:42.685 ICT B: =(
2015-08-17 10:34:12.504 ICT A: hì
I would be really grateful if you guys could help me out. Thanks Spark Support @wroot@Wolf